At Freekey, we strive to ensure customer satisfaction with our subscription-based services. This Refund Policy outlines the terms and conditions under which refunds are processed.

1. Refund Eligibility

You are eligible for a 100% refund within 15 days from the date of purchase. No justification or explanation is required. Refunds are applicable only for subscription-based purchases and may be granted under the following conditions:

• The refund request is submitted within the eligible refund period as defined at the time of purchase or 15 days whichever is earlier..
• The request complies with our terms of service and usage policies.

2. Refund Process

Once we receive your refund request, our team will review it carefully. You will be notified regarding the status of your request—whether it has been approved or rejected.

3. Approved Refunds

If your refund is approved:

• The amount will be automatically credited back to your original payment method.
• The refund will be processed within 10 business days from the date of approval.

4. Processing Delays

Please note that:

• It may take additional time for your bank or credit card provider to process and reflect the refund in your account.
• These timelines may vary depending on your financial institution.

5. Delayed Refunds

If more than 15 business days have passed since your refund was approved and you have not received the amount, please contact our support team at:

📧 support@freekey.ai

6. Contact & Support

For any questions regarding subscriptions, cancellations, or refunds, feel free to reach out to our support team. We are here to assist you.

7. Fair Usage Policy

To prevent misuse of the platform, the following conditions apply:

• Refunds may be declined if there is excessive or abusive usage of services.
• This includes unusually high consumption of:
  • AI credits
  • Content generation
  • Test creation or downloads

8. Duplicate or Accidental Payments

In case of duplicate or unintended transactions, users are eligible for a full refund if reported within the 15-day window.

9. Subscription Renewals

• Refunds are applicable only for first-time purchases.
• Renewals or recurring subscription charges are non-refundable, but can be cancelled anytime to prevent future billing.

10. Policy Abuse

Freekey.ai reserves the right to refuse refunds in cases of:

• Repeated refund requests from the same user
• Suspicious or fraudulent activity

Freekey.ai reserves the right to review such cases before approving refunds.

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This policy is subject to change without prior notice. Please review it periodically for updates.